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  • Your membership start date can be changed after purchasing the membership from your user profile
  • You can change the start date 3 times, however, you have to select a start date within 30 days from your purchase date for a gym membership & 15 days from the purchase date in case of a group class or other memberships
  • For any Offer-related queries refer to
  • Memberships once purchased are not transferable or resalable
  • If you want to cancel the membership, please contact 02261094444 or write to us within 24 hours from the time of your membership purchase.
  • For any Refund/ cancellation queries refer to
  • Freezing / Transfer of membership is the sole discretion of the service provider basis their terms & conditions.
  • In case of non-consumption of your membership after your membership period lapses, a refund/extension is not applicable
  • If the service partner shuts down their gym/studio or discontinues their services - Fitternity is not responsible for a refund/transfer of membership. The aforementioned is in the hands of the service partner.
  • All refund amounts that are credited in the customer’s bank account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card
  • If your membership purchase is refunded or cancelled - Fitternity reserves the right to retrieve the Fitternity rewards offered to you on the time of your membership purchase.
  • Fitternity's decision on refunds shall be at their sole discretion and shall be final and binding
  • Fitternity reserves the right to modify the terms & conditions at any given time without prior notice to any customers.

Session Pack

  • It's a mandate to schedule your session prior to your session time or scan the QR code available at the gym on the Fitternity App to avail your session.
  • If you end up utilizing a session at the gym/studio without a booking confirmation prior to your session time, you are eligible to pay the cost of the session.
  • The period to utilize session packs for the unlimited validity package is 24 months from the time of the start date of the program.
  • There will be no refund initiated in the form of Cash/Fitcash if you haven't utilized your session pack program within the period of membership duration.
  • The session pack membership is non-transferable to a third person.
  • If the sessions are unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.


  • The staff at the Gym/Fitness centre, their associates and staff at Fitternity Health E Solutions are not able to provide medical advice or assess whether it is suitable for me to participate in programs.
  • The participation will be at his/her own risk. The user acknowledges that there are risks including increased heart stress and the chance of musculoskeletal injuries.
  • The user warrants that he/she is physically and mentally well enough to proceed with the classes and have furnished true details in the form above.
  • The user acknowledges that he/she waives, releases and forever discharge Gym/Fitness Center, Fitternity Health E Solutions and all their associates from all liabilities for injuries or damages resulting from his/her participation in fitness activities and classes.
  • Given above he/she assumes the risk of and responsibility of personal property loss or damage.
  • Fitternity is not responsible for cancellation of trials & sessions by its affiliate gyms/studios & trainers
  • On attendance, the customer has to Unlock the session from his/her user profile and after unlocking the same it has to be shown to the service provider.
  • The cashback after unlocking session is in the form of Fitcash, which will be basis your current workout streak


  • Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your work out days.
  • FitSquad milestones are based on the number of days you check-in for your workout by physically visiting the gym/studio in Fitternity Partner Network & scanning the QR code available.
  • A user can check-in only using his registered device
  • As per the new FitSquad policy, the user has to spend a minimum of 45 minutes between check-in and check-out. Any check-outs before 45 mins will be invalid
  • A user has to check-out within 180 minutes of check-in time for valid attendance. Any check-out after 180 minutes will be considered as invalid.
  • A user can check-in again after 3 hours of the previous check-in time, in case the previous check-in fails/invalid`
  • A user has to check-in and check-out within the gym premises for valid attendance
  • In case of any fraudulent activity - Fitternity has all rights to block the person from the FitSquad rewards program. This person will not be able to claim or access any rewards.
  • On achieving FitSquad Milestone you are eligible to avail rewards worth Rs 32,000 on reaching the workout milestones (30,75,150 & 250 days of working out in 12 months).
  • Each milestone gives you multiple rewards to choose from. You can select any 1 reward out of the options given.
  • The validity of the FitSquad Program is 12 Months from the time of your registration date post which the milestones will be refreshed.
  • The counter reset will take place on the FitSquad Program after 15 days from your previous FitSquad program expires.
  • You are allowed only 1 check-in per day. Each check-in will be considered within the 24-hour cycle between 12:00 am - 11:59 pm.
  • You can redeem your reward at any point during the FitSquad Program within 12 Months from the time of your first check-in.
  • Fitternity Health -E Solution Pvt. Ltd. ( Fitternity) reserves the right to cancel/ modify/add/delete any of the rewards that are part of the FitSquad Loyalty Program.
  • During the Fitsquad program, if Fitternity identifies invalid check-ins which are not in the radius of the Gym/Fitness Center - Fitternity reserves the right to remove the check-ins of a customer from their Fitsquad Checkin Counter.
  • On the FitSquad Program, basis availability partner brand vouchers can be sold out.
  • For Non-Fitternity members on reaching milestone 2, you have to pay an amount of Rs 299 on Fitternity to continue to unlock rewards on reaching 2nd, 3rd & 4th milestones.
  • The FitSquad reward benefits are void if the membership is transferred to someone else.
  • For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at

FitSquad 100% Cashback

  • Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your workout days.
  • FitSquad cash-back is a loyalty reward which is entitled to facilitating a purchase on Fitternity only. No other discount code/voucher of Fitternity can be clubbed in purchase using the FitSquad Cash-back benefit.
  • The FitSquad Cash-back will be added in the form of Fitcash in Fitternity wallet deducting GST fees calculated on the previous membership purchase value.
  • The FitSquad cash-back will be applicable to enroll for the same fitness center (Same Partner Network & Location)
  • On achieving FitSquad Milestone you are eligible to avail rewards on reaching the workout milestones (30, 75, 150 & 225 days days of working out in 12 months).
  • The FitSquad Cashback benefit is non-transferable / non-refundable. It cannot be redeemed in cash.
  • The FitSquad cash-back is an incremental growth at each milestone.
  • FitSquad reward is a promotional offer. Any modification to the offer & rewards on FitSquad is subjective to change.
  • Staff / Representative of the gym, either outsourced staff cannot avail these offer if found such activity; Fitternity will block the account.
  • Any fraudulent activity like Scanning away from Gym, Gym Non Operation Days or Time, Login in Multiple Devices, Person Scanning with Two Phones, Person Scanning for His/Her Friends, Staff or Trainer scanning for the member etc. will lead to the cancellation of the Reward/Cashback offer without any justification or intimidation to the customer.
  • If you are currently registered & actively checking-in on a normal FitSquad Grid & you upgrade to a brand-specific customized reward grid, your check-in counter starts from '0'.
  • On availing the membership through Fitternity / Fitternity Tab / Fitternity Partner Dashboard - you are agreeing to the Terms & Conditions mentioned above.
  • These terms can be amended, modified or withdrawn by Fitternity at any time without notice.
  • The FitSquad reward benefits are void if the membership is transferred to someone else.
  • For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at


  • You can have only up to Rs 2500 FitCash+ in your wallet.
  • You can avail instant cashback as your reward on the purchase and get FitCash in your wallet which can be utilized on any transaction on Fitternity.
  • The validity of FitCash earned through promo codes is subject to promotion period.
  • You must be logged in to your Fitternity account in order to use FitCash on your transactions.

Fit-Cash: Wallet Recharge

  • You get 10% extra on the amount you add into your wallet.
  • The additional 10% Fitcash bonus can be utilized in booking workout sessions only.
  • There is no validity to utilize the amount recharged in your Fitternity wallet.
  • The amount recharged by you can be utilized in membership purchase, workout sessions, healthy tiffins, etc.
  • The Fitcash Recharge in the Fitternity wallet is non-transferrable & non-refundable.

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