misc
Membership
- Your membership start date can be changed after purchasing the membership from your user profile
- You can change the start date 3 times, however, you have to select a start date within 30 days from your purchase date for a gym membership & 15 days from the purchase date in case of a group class or other memberships
- For any Offer-related queries refer to https://www.fitternity.com/offer-usage
- Memberships once purchased are not transferable or resalable
- If you want to cancel the membership, please contact 02261094444 or write to us support@fitternity.com within 24 hours from the time of your membership purchase.
- For any Refund/ cancellation queries refer to https://www.fitternity.com/refund-cancellation
- Freezing / Transfer of membership is the sole discretion of the service provider basis their terms & conditions.
- In case of non-consumption of your membership after your membership period lapses, a refund/extension is not applicable
- If the service partner shuts down their gym/studio or discontinues their services - Fitternity is not responsible for a refund/transfer of membership. The aforementioned is in the hands of the service partner.
- All refund amounts that are credited in the customer’s bank account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card
- If your membership purchase is refunded or cancelled - Fitternity reserves the right to retrieve the Fitternity rewards offered to you on the time of your membership purchase.
- Fitternity's decision on refunds shall be at their sole discretion and shall be final and binding
- Fitternity reserves the right to modify the terms & conditions at any given time without prior notice to any customers.
Session Pack
- It's a mandate to schedule your session prior to your session time or scan the QR code available at the gym on the Fitternity App to avail your session.
- If you end up utilizing a session at the gym/studio without a booking confirmation prior to your session time, you are eligible to pay the cost of the session.
- The period to utilize session packs for the unlimited validity package is 24 months from the time of the start date of the program.
- There will be no refund initiated in the form of Cash/Fitcash if you haven't utilized your session pack program within the period of membership duration.
- The session pack membership is non-transferable to a third person.
- If the sessions are unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.
Pay-Per-Session
- The staff at the Gym/Fitness centre, their associates and staff at Fitternity Health E Solutions are not able to provide medical advice or assess whether it is suitable for me to participate in programs.
- The participation will be at his/her own risk. The user acknowledges that there are risks including increased heart stress and the chance of musculoskeletal injuries.
- The user warrants that he/she is physically and mentally well enough to proceed with the classes and have furnished true details in the form above.
- The user acknowledges that he/she waives, releases and forever discharge Gym/Fitness Center, Fitternity Health E Solutions and all their associates from all liabilities for injuries or damages resulting from his/her participation in fitness activities and classes.
- Given above he/she assumes the risk of and responsibility of personal property loss or damage.
- Fitternity is not responsible for cancellation of trials & sessions by its affiliate gyms/studios & trainers
- On attendance, the customer has to Unlock the session from his/her user profile and after unlocking the same it has to be shown to the service provider.
- The cashback after unlocking session is in the form of Fitcash, which will be basis your current workout streak
FitSquad
- Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your work out days.
- FitSquad milestones are based on the number of days you check-in for your workout by physically visiting the gym/studio in Fitternity Partner Network & scanning the QR code available.
- A user can check-in only using his registered device
- As per the new FitSquad policy, the user has to spend a minimum of 45 minutes between check-in and check-out. Any check-outs before 45 mins will be invalid
- A user has to check-out within 180 minutes of check-in time for valid attendance. Any check-out after 180 minutes will be considered as invalid.
- A user can check-in again after 3 hours of the previous check-in time, in case the previous check-in fails/invalid`
- A user has to check-in and check-out within the gym premises for valid attendance
- In case of any fraudulent activity - Fitternity has all rights to block the person from the FitSquad rewards program. This person will not be able to claim or access any rewards.
- On achieving FitSquad Milestone you are eligible to avail rewards worth Rs 32,000 on reaching the workout milestones (30,75,150 & 250 days of working out in 12 months).
- Each milestone gives you multiple rewards to choose from. You can select any 1 reward out of the options given.
- The validity of the FitSquad Program is 12 Months from the time of your registration date post which the milestones will be refreshed.
- The counter reset will take place on the FitSquad Program after 15 days from your previous FitSquad program expires.
- You are allowed only 1 check-in per day. Each check-in will be considered within the 24-hour cycle between 12:00 am - 11:59 pm.
- You can redeem your reward at any point during the FitSquad Program within 12 Months from the time of your first check-in.
- Fitternity Health -E Solution Pvt. Ltd. ( Fitternity) reserves the right to cancel/ modify/add/delete any of the rewards that are part of the FitSquad Loyalty Program.
- During the Fitsquad program, if Fitternity identifies invalid check-ins which are not in the radius of the Gym/Fitness Center - Fitternity reserves the right to remove the check-ins of a customer from their Fitsquad Checkin Counter.
- On the FitSquad Program, basis availability partner brand vouchers can be sold out.
- For Non-Fitternity members on reaching milestone 2, you have to pay an amount of Rs 299 on Fitternity to continue to unlock rewards on reaching 2nd, 3rd & 4th milestones.
- The FitSquad reward benefits are void if the membership is transferred to someone else.
- For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.
FitSquad 100% Cashback
- Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your workout days.
- FitSquad cash-back is a loyalty reward which is entitled to facilitating a purchase on Fitternity only. No other discount code/voucher of Fitternity can be clubbed in purchase using the FitSquad Cash-back benefit.
- The FitSquad Cash-back will be added in the form of Fitcash in Fitternity wallet deducting GST fees calculated on the previous membership purchase value.
- The FitSquad cash-back will be applicable to enroll for the same fitness center (Same Partner Network & Location)
- On achieving FitSquad Milestone you are eligible to avail rewards on reaching the workout milestones (30, 75, 150 & 225 days days of working out in 12 months).
- The FitSquad Cashback benefit is non-transferable / non-refundable. It cannot be redeemed in cash.
- The FitSquad cash-back is an incremental growth at each milestone.
- FitSquad reward is a promotional offer. Any modification to the offer & rewards on FitSquad is subjective to change.
- Staff / Representative of the gym, either outsourced staff cannot avail these offer if found such activity; Fitternity will block the account.
- Any fraudulent activity like Scanning away from Gym, Gym Non Operation Days or Time, Login in Multiple Devices, Person Scanning with Two Phones, Person Scanning for His/Her Friends, Staff or Trainer scanning for the member etc. will lead to the cancellation of the Reward/Cashback offer without any justification or intimidation to the customer.
- If you are currently registered & actively checking-in on a normal FitSquad Grid & you upgrade to a brand-specific customized reward grid, your check-in counter starts from '0'.
- On availing the membership through Fitternity / Fitternity Tab / Fitternity Partner Dashboard - you are agreeing to the Terms & Conditions mentioned above.
- These terms can be amended, modified or withdrawn by Fitternity at any time without notice.
- The FitSquad reward benefits are void if the membership is transferred to someone else.
- For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.
Fit-Cash
- You can have only up to Rs 2500 FitCash+ in your wallet.
- You can avail instant cashback as your reward on the purchase and get FitCash in your wallet which can be utilized on any transaction on Fitternity.
- The validity of FitCash earned through promo codes is subject to promotion period.
- You must be logged in to your Fitternity account in order to use FitCash on your transactions.
Fit-Cash: Wallet Recharge
- You get 10% extra on the amount you add into your wallet.
- The additional 10% Fitcash bonus can be utilized in booking workout sessions only.
- There is no validity to utilize the amount recharged in your Fitternity wallet.
- The amount recharged by you can be utilized in membership purchase, workout sessions, healthy tiffins, etc.
- The Fitcash Recharge in the Fitternity wallet is non-transferrable & non-refundable.