Refunds
&
Cancellations

Terms for Refunds

In case of transaction made to purchase memberships through Fitternity, no refund will be provided unless Fitternity or its affiliate gym / studio / trainer is unable to fulfil the service enrolled for

In case of transaction made to purchase a trial/workout Session through Fitternity, a customer is not entitled to a refund if he/she has failed to attend the session

In case of Cancellation of Trial/ workout session by the customers, No refunds will be provided

Cases of Refund :

If Fitternity or its affiliate service partner cancels the membership purchased

If Fitternity or its affiliate service partner cancels the trial/ workout session

In case the transaction involves usage of FitCash or FitCash+ the refund amount will be the additional amount paid by the customer

All refund amounts shall be credited in the customer’s bank account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card

If the membership offer is only for new customers of the gym / studio and an existing member purchases the membership - the membership will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value

If the membership offer is only for females / college student / senior citizens and is purchased by a user who is not eligible - the membership will not be valid and Fitternity will refund the amount after deducting 5% of the transaction value

Fitternity's decision on refunds shall be at their sole discretion and shall be final and binding.

Fitternity reserves the right to modify the terms for refunds at any given time without prior notice to any customers

Terms for Cancellations

Fitternity is not responsible for cancellation of trials & sessions by its affiliate gyms / studios & trainers

If Fitternity's affiliate service partner cancels a paid booking (paid trial / membership) - users can reschedule the booking or request a refund in form of FitCash plus

If the user cancels the session or does not turn up for a paid booking - No refund or reschedule is applicable.

Customer cannot do more than 3 cancellations for bookings on Fitternity

Fitternity's decision on cancellations shall be at their sole discretion and shall be final and binding.

Fitternity reserves the right to modify the terms for cancellation at any given time without prior notice to any customers

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