General TnC’s
 

A. On OnePass Prime, OnePass Lite offer is applicable as follows-
 

I)In Mumbai, Pune, Gurgaon, Noida, Hyderabad, Faridabad, Delhi, & Bangalore

- Between 15th and 23rd September, there is Buy One Get One Free on select OnePass memberships.  This offer is on 3 months and 6 months OnePass and is auto applied.

- This offer is applied across different types of OnePass

- Users will get upto 50% off on OnePass 1 month.
- There is no Buy One Get One free on 1 month OnePass

 

- Users can pause 100% of their membership for a period of 90 days directly via the Fitternity application post purchase

- 100% Membership Pause can be availed twice in the course of an active OnePass 

- OnePass memberships are currently offered at the best prices

- Interest-Free EMI is available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-In case of any government-mandated lockdown, we will provide a 100% membership pause till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is INR 25200 on OnePass

-Fitternity reserves the right to communicate the sales offer on OnePass the way it sees fit and is not liable for any justification

 

-Buy One Get One works in the following pattern:

 

II) In Ahmedabad, Jaipur, Chandigarh, Kolkata, Goa:

From 15th - 23rd September 12 PM

- Users will get a discount of 50% Off + Buy One Get One Free on OnePass.

- The extension is auto-applied 

 

B. On OnePass Virtual offer is applicable as follows: 

- User will get up to 50% off on OnePass Virtual memberships

- OnePass memberships are currently offered at the lowest rates

- User will be eligible for receiving rewards based on the selling price of OnePass selected. 

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-In case of any government-mandated lockdown, we will provide a 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is up to INR 5300 on OnePass Virtual

 

C. The Cashback offer is applicable as follows:

• Please note that any user who is eligible for the “Buy One Get One” Offer On OnePass will not receive any cashback. 

You can review your cashback like this: Head to your Fitternity App -> My Account -> FitCash

 

You can use this FitCash in the following manner: 

1. The entire cashback amount can be used to purchase OnePass memberships of the same duration or higher
2. 15% cashback can be used for to purchase OnePass for Friends and Family of the same duration or higher

 

Note - The cashback will expire 15 days after the expiry of your OnePass membership.

In cases where additional fitcash is directly credited to users account, it can expire before 15 days

 

OnePass

 

Terms and Conditions

 

GENERAL T&C

 

1. Onepass is your personal health and fitness pass, it cannot be booked by your friends or family members.
2. OnePass is a proprietary offering of Fitternity and bookings can only be done on the Fitternity app. Any booking or exchange of interest cannot be done at the gym/fitness centre. If done so, Fitternity holds the right to cancel the particular booking or take appropriate action
3. Fitternity reserves the right to revise, update and amend the list of Gyms and Fitness Classes available for Onepass booking
4. OnePass is an arrangement /agreement /membership of Fitternity. All issues, doubts or clarification concerning OnePass should be communicated with Fitternity only. 
5. In case you find a fitness/sports facility which is not yet part of the OnePass network - We will work to onboard the centre within 15 working days of your request, given the alignment of standard terms between Fitternity & the facility. 
6. In case the user is found misusing any of the OnePass services, action will be taken & he/she will be penalized at the discretion of Fitternity.
7. In case of any injury or accident at the Fitness Center, any claims on Fitternity would not be applicable whatsoever.
8. In case of any dispute, the final decision made by Fitternity would prevail.

 

• USAGE T&C

 

1. OnePass user will have access to book 1 session a day.
2. In case a customer does not attend the session, the session cannot be reversed or re-booked for the same day. However, the customer can cancel the session on the app 30 minutes prior to the session. If session cancellation or unfulfillment from the service provider’s end occurs, OnePass Red user will get an additional day.
3. At selected fitness centres available on the OnePass program, users have limited access to workout as mentioned on the App
4. Slot availability is subject to change as per the availability at the fitness centre.
5. On occasions of Festivals, National holidays, Maintenance Days at the fitness centre, session bookings are subject to availability.
6. Users can avail upto a maximum of 7 sessions every month in the city which is not their base location
7. Base location is the location selected during the pass purchase. Users can edit / change their base location/city the following times

• In 3 months - Once
• In 6 months - 2 times
• In 12 months - 3 times

 

• REFUND POLICY

 

1. Refund is only eligible on the purchase of OnePass - 6 month and 12 months packs.
2. Refund will be given in FitCash (1 FitCash = INR 1)

• Validity of FitCash is 3 months from the date of receiving FitCash in Wallet
• FitCash is applicable on all services on the Fitternity platform

3. Users taking a refund will be subjected to the following deduction mentioned below:

• Deduction of GST amount
• Equalisation charges: The price of the higher duration is highly subsidized as compared to buying smaller duration packs due to long term commitment. Premature termination of the pack will hence be subject to an equalisation fee to proportion the cost as in the case of a smaller duration pack purchase
• Pro-rata deduction basis number of active days of your OnePass

 

• Please note for a 1 year pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 3 months until the duration of the membership pack. The following table explains the deductions:

 

 

Example: If your 1 year OnePass has been active for 4 months and you request for a refund, you will fall in the bucket of “3-6 months” and will be charged 25% of the membership amount you paid from the refund amount due to you. Refund amount is calculated based on Amount paid less GST, Equalization Fees and Pro-Rata Usage.

 

 

 

• Please note for a 6 month pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 90 days until the duration of the membership pack. The following table explains the deductions:

 

 

 

In the case of misbehaviour by the user at a fitness center location, or with the staff, Fitternity holds the right to cancel the user's subscription without any prior notice. No refund amount would be processed in this scenario.

In case of any assistance concerning OnePass write to us at onepass@fitternity.com or call your personal concierge at +917400062849

 

• MEMBERSHIP TRANSFER

 

1. Only Applicable on OnePass of 6 months and 12 months.
2. Transfer Fee:

• No Transfer charges are applicable for a 1 year & 6 month pack if transfer is requested 15 days prior to activation
• Please refer to the grid detailed below for the transfer charges applicable on requests after activation date 

 

 

 

 

Example: If your OnePass has been active for 2 months and then you request to transfer the membership, you will fall in the bucket of “0-90 Days” and will be charged 12% of the membership amount you paid for transfering the membership to a friend/family member.

 

 

 

 

• FREEZING

 

• Freezing is only eligible on the purchase of OnePass - 3 months, 6 months and 12 months packs.
• You are allowed to freeze your OnePass for a period of 90 days
• Freezing can be done twice for a total duration of 90 days
• For example: if you choose to freeze your OnePass for 10 days and after it is activated, you freeze it again, next time it can be frozen only for 75 days.
• In case of a government order for lockdown, your OnePass will be automatically frozen and you will get an extension on the membership.