General TnC for campaign:

 

Right To Be Fit Sale (22nd - 28th January 2021)

 

A. On OnePass Red, Red Lite offer is applicable as follows-

- User will get FLAT 50% off on select OnePass Red, Red Lite memberships

- User will get up to 50% off on other OnePass Red, Red Lite memberships

- This discount is applied across different types of OnePass

From 23rd -24th January: 

 

From 25th - 26th January: 

 

From 27th - 28th January: 

 

- The extension will be shared with users via coupon on mail if they purchase the above mentioned OnePass memberships.

- User will be eligible for receiving rewards based on the selling price of OnePass selected. Please refer to subsection B for further details.

- User will receive 25% cashback of the amount spent on purchase of their OnePass in the mode of FitCash. This FitCash will be credited in the users Fitternity account on 15th February 2021

-Utilization of FitCash: 

1.  The entire cashback amount can be used to purchase OnePass memberships, except for trials
2.  15% of cashback can be used for to purchase OnePass for Friends and Family

Note- This cashback expire in 15 days after membership expiry

- Users can freeze their OnePass for a period of 3 months within the duration of an active OnePass.

-Freezing can be availed twice in the course of an active OnePass 

-The user can click on their User Profile to select the option to pause their membership

- User will receive 3 complimentary Personal Training sessions + 1 Monthly body assessment at select gyms as a part of the FitMania campaign

- OnePass memberships are currently offered at the lowest rates

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-Incase of any government mandated lockdown, we will provide 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is INR 18,000 on OnePass Red 

 

 

B. Rewards on purchases

-Users will receive guaranteed rewards if their purchase value is INR 2499 and above. 

- Below is the classification of the rewards structure:

 

- Details of the reward redemption will be communicated to users via email by 1 February 2021.

- User will need to fill out a google form with their correct details to redeem the rewards.

- If the form is not filled in a preset duration, then the reward redemption opportunity expires.

-This offer is limited to single-use per user

- In case you have received any complimentary coupons or offers from Fitternity, you will not be eligible to receive assured rewards. 

 

C. On OnePass Virtual offer is applicable as follows: 

- User will get up to 40% off on OnePass Virtual memberships

- OnePass memberships are currently offered at the lowest rates

- User will be eligible for receiving rewards based on the selling price of OnePass selected. Please refer to subsection G for further details.

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-Incase of any government mandated lockdown, we will provide 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is up to INR 5300 on OnePass Virtual

 

1.  GENERAL T&C for OnePass

 

1. Onepass Red is your personal health and fitness pass, it cannot be booked by your friends or family members.
2. OnePass is a proprietary offering of Fitternity and bookings can only be done on the Fitternity app. Any booking or exchange of interest cannot be done at the gym/fitness centre. If done so, Fitternity holds the right to cancel the particular booking or take appropriate action
3. Fitternity reserves the right to revise, update and amend the list of Gyms and Fitness Classes available for Onepass booking
4. OnePass is an arrangement /agreement /membership of Fitternity. All issues, doubts or clarification concerning OnePass should be communicated with Fitternity only. 
5. In case you find a fitness/sports facility which is not yet part of the OnePass network - We will work to onboard the centre within 3-15 working days of your request, given the alignment of standard terms between Fitternity & the facility. 
6. In case the user is found misusing any of the OnePass services, action will be taken & he/she will be penalized at the discretion of Fitternity.
7. In case of any injury or accident at the Fitness Center, any claims on Fitternity would not be applicable whatsoever.
8. In case of any dispute, the final decision made by Fitternity would be final.

 

2. USAGE T& C

 

1. · OnePass Red user will have access to book 1 session a day.
2. · In case if a customer does not attend the session, the session cannot be reversed or re-booked for the same day. However, in case of session cancellation or unfulfillment from the service provider’s end, OnePass Red user will get an additional day.
3. · At selected fitness centres available on the OnePass program, users have limited access to workout as mentioned on the App
4. · No cashback streaks would be applicable for OnePass users on the attendance of workout sessions
5. · Slot availability is subject to change as per the availability at the fitness centre.
6. · On occasions of Festivals, National holidays, Maintenance Days at the fitness centre, session bookings are subject to availability.
7. · Users can avail upto a maximum of 7 sessions every month in the city which is not their base location
8. · Base location is the location selected during the pass purchase. Users can edit / change their base location/city the following times

• In 3 months - Once
• In 6 months - 2 times
• In 12 months - 3 times

 

1. REFUND POLICY

 

1. Refund is only eligible on the purchase of OnePass - 6 month and 12 months packs.
2. Refund will be given in FitCash

• Validity of FitCash is 3 months from the date of receiving FitCash in Wallet
• FitCash is applicable on all services on the Fitternity platform

3. Users taking a refund will be subjected to the following deduction mentioned below:

• Deduction of GST amount
• Equalisation charges: The price of the higher duration is highly subsidized as compared to buying smaller duration packs due to long term commitment. Premature termination of the pack will hence be subject to an equalisation fee to proportion the cost as in the case of a smaller duration pack purchase
• Pro-rata deduction basis number of active days of your OnePass

 

• Please note for a 1 year pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 3 months until the duration of the membership pack. The following table explains the deductions:

 

 

Example: If your 1 year OnePass has been active for 4 months and you request for a refund, you will fall in the bucket of “3-6 months” and will be charged 25% of the membership amount you paid from the refund amount due to you. Refund amount is calculated based on Amount paid less GST, Equalization Fees and Pro-Rata Usage.

 

 

 

• Please note for a 6 month pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 45 days until the duration of the membership pack. The following table explains the deductions:

 

 

 

In the case of misbehaviour by the user at a fitness center location, or with the staff, Fitternity holds the right to cancel the user's subscription without any prior notice. No refund amount would be processed in this scenario.

In case of any assistance concerning OnePass write to us at onepass@fitternity.com or call your personal concierge at +917400062849

 

B. PORTABILITY

 

1. Only Applicable on OnePass of 6 months and 1 year.
2. Portability Fee:

• No Portability charges are applicable for a 1 year & 6 month pack if portability is requested 15 days prior to activation
• Please refer to the grid detailed below for the portability for request after activation date 

 

 

 

 

Example: If your OnePass has been active for 2 months and then you request to port the membership, you will fall in the bucket of “0-90 Days” and will be charged 12% of the membership amount you paid for porting the membership to a friend/family member.

 

 

 

 

C. ONEPASS TRIAL

 

• You get to experience the OnePass for a short duration of 15 days.
• Upon 50% completion of the Trial, you can upgrade the trial pass to any other OnePass: 1 month, 3 months, 6 months or 1 year.
• Upgrading the Trial OnePass or any other OnePass gives you the ability to make a smooth transition and you end up getting a discount worth the 15 days on the new purchase
• Portability option is not available on OnePass Trial

 

D.    FREEZING

 

• Freezing is only eligible on the purchase of OnePass - 3 months, 6 months and 12 months packs.
• You are allowed to freeze your OnePass for a period of 90 days
• Freezing can be done twice for a total duration of 90 days
• For example: if you choose to freeze your OnePass for 10 days and after it is activated, you freeze it again, next time it can be frozen only for 75 days.
• In case of a government order for lockdown, your OnePass will be automatically frozen and you will get an extension on the membership.