General TnC’s
 

 

A. On OnePass Prime, OnePass Lite offer is applicable as follows:

 

I) In Mumbai, Pune, Gurgaon, Noida, Hyderabad, Faridabad, Delhi, & Bangalore

- Between 26th November and 30th December, users will receive Amazon Voucher up to ₹500 on OnePass.
On purchase of 1 Month OnePass and 3 Months OnePass, users will receive Amazon Voucher worth ₹250.

On purchase of 6 Months OnePass and 12 Months OnePass, users will receive Amazon Voucher worth ₹500.

- Above offer is not applicable on OnePass Lite.

 

- Users can pause 100% of their membership for a period of 90 days directly via the Fitternity application post purchase

- 100% Membership Pause can be availed twice in the course of an active OnePass 

- OnePass memberships are currently offered at the best prices

- Interest-Free EMI is available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

- In case of any government-mandated lockdown, we will provide a 100% membership pause till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is INR 25200 on OnePass

- Fitternity reserves the right to communicate the sales offer on OnePass the way it sees fit and is not liable for any justification

 

II) In Ahmedabad, Jaipur, Chandigarh, Kolkata, Goa:

From 16th November - 25th November 2021

 

- Users will get a discount of 50% Off + Buy One Get One Free on OnePass.

- The extension is auto-applied
 

 

B. On OnePass Virtual offer is applicable as follows: 

- User will get up to 50% off on OnePass Virtual memberships

- OnePass memberships are currently offered at the lowest rates

- Users will be eligible for receiving rewards based on the selling price of OnePass selected. 

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

- In case of any government-mandated lockdown, we will provide a 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is up to INR 5300 on OnePass Virtual

 

C. The Cashback offer is applicable as follows:

• Please note that any user who is eligible for the “Buy One Get One” Offer On OnePass will not receive any cashback. 

You can review your cashback like this: Head to your Fitternity App -> My Account -> FitCash

 

You can use this FitCash in the following manner: 

1. The entire cashback amount can be used to purchase OnePass memberships of the same duration or higher
2. 15% cashback can be used for to purchase OnePass for Friends and Family of the same duration or higher

 

Note - The cashback will expire 15 days after the expiry of your OnePass membership.

In cases where additional fitcash is directly credited to users account, it can expire before 15 days

 

OnePass

 

Terms and Conditions

 

 

1. GENERAL T&C

 

• OnePass is your personal health and fitness pass, it cannot be used by your friends or family members, unless transferred (please see below)
• Fitternity reserves the right to revise, update and amend the list of Gyms and Fitness Classes available for OnePass booking
• All issues, doubts or clarification concerning OnePass should be communicated with Fitternity only 
• In case you find a fitness / sports facility which is not yet part of the OnePass network - we will work to onboard the centre within 15 working days of your request, given the alignment of standard terms between Fitternity & the facility 
• OnePass is Fitternity’s proprietary offering and bookings via the same can only be done on the Fitternity app. Any booking or exchange of interest cannot be done at the gym/ fitness centre. If done so, Fitternity holds the right to cancel the particular booking or take appropriate action
• In case a user is found misusing any of the OnePass services or fails to abide by the code of conduct, age requirements, dress code, careful use of equipments or services within the studio or is indulging in indecent behaviour, action will be taken & you will be penalized at the discretion of Fitternity
• In case of any injury / accident or loss / damage to personal property at the Fitness Center, any claims on Fitternity would not be applicable whatsoever
• In case of any dispute, the final decision made by Fitternity would prevail. 
• Fitternity is not liable for terms applicable to any gift card/voucher issued.
• Fitternity is not liable to issue another voucher/gift card post expiry date.
• The offers are only applicable for all partners listed and active at that point in time.

 

 

2. USAGE T&C

 

• You can book 1 session a day
• In case you do not attend the session, the session cannot be reversed or re-booked for the same day. However, if you cancel the session on the Fitternity app 30 minutes prior to the session, your session booking will be reversed 
• If session cancellation or unfulfillment from the service provider’s end occurs, you will get an additional day / session
• At selected fitness centres available on the OnePass program, you have limited access to workout sessions as mentioned on the App
• Slot availability is subject to change as per the availability at the fitness centre
• On occasions of Festivals, National holidays, Maintenance Days at the fitness centre, session bookings are subject to availability
• You can avail up to a maximum of 7 sessions every month in the city which is not your base location
• Base location is the location selected during the pass purchase. You can edit / change your base location / city the following number of times by paying the difference amount if applicable 

• In 3 months - Once
• In 6 months - 2 times
• In 12 months - 3 times

 

 

3. REFUND

 

For OnePass purchases made before 22nd September, 2021 

 

1. Refund is available for only 6 and 12 months pack. 
2. Users taking a refund will be subjected to the following deduction mentioned below:

• Deduction of GST amount
• Equalisation charges: The price of the higher duration is highly subsidized as compared to buying smaller duration packs due to long term commitment. Premature termination of the pack will hence be subject to an equalisation fee to proportion the cost as in the case of a smaller duration pack purchase
• Pro-rata deduction basis number of active days of your OnePass

 

• Please note for a 1 year pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 3 months until the duration of the membership pack. The following table explains the deductions:

 

 

Example: If your 1 year OnePass has been active for 4 months and you request for a refund, you will fall in the bucket of “3-6 months” and will be charged 25% of the membership amount you paid from the refund amount due to you. Refund amount is calculated based on Amount paid less GST, Equalization Fees and Pro-Rata Usage.

 

 

 

• Please note for a 6 month pack refunds can be requested from purchase to activation date given there’s a gap of 15 days between them. And post completion of 90 days until the duration of the membership pack. The following table explains the deductions:

 

 

 

 

 

For OnePass purchases made on or after 22nd September, 2021

 

OnePass not activated

 

• If you purchase a OnePass and have not activated it within 15 days of purchase, and decide to cancel 18% GST will be charged to you and the remaining amount will be returned

 

Activated OnePass

 

• If you purchase a OnePass and have activated it, the following is applicable:
  • For < 3 month pack: no refund
  • For 3 month pack: Refund provided only if cancellation date is more than 45 days from the date of activation
  • For > 3 month pack: Refund provided only if cancellation date is more than 90 days from the date of activation
• Following deductions are applied to the amount you paid on activated OnePass:
  • 18% GST
  • Pro-rata usage (post GST)
  • 50% cancellation rate on the amount not used by you (post GST and pro rata usage deduction)

 

Illustrative example for a 1 year OnePass: 

 

• Membership cost for 1 year unlimited OnePass: INR 25,000
• OnePass bought on: January 1, 2021
• Requested cancellation on: May 31, 2021
• Since you cancelled the membership after more than 90 days of activation, refund will be provided. You will be charged as per below:
  • (a) GST @18%: INR 3,814
  • (b) Usage: 5 months / 12 months * (Amount paid post GST) = INR 8,828
  • (c) Cancellation charge: 50% * (Amount paid post GST – Usage) = INR 6,179
  • (a+b+c) Total charges and usage: INR 18,821
  • Amount returned to you = Amount paid – Total charges and usage = INR 6,179

 

Other:

 

• Refund is provided only if you have purchased a 3, 6 or 12 month OnePass or any extensions on these 
• If you have purchased extensions on duration of Membership, refund will be calculated on the total duration of the membership (including extension) 
• Refund will be given in FitCash (1 FitCash = INR 1)
  • Validity of FitCash is 3 months from the date of receiving FitCash in Wallet
  • FitCash can be used for all services on the Fitternity platform
• In case of misbehaviour by a user at a fitness center location, or with the staff, Fitternity holds the right to cancel your subscription without any prior notice. No refund amount would be processed in this scenario
• In case of any assistance concerning OnePass write to us at onepass@fitternity.com or call your personal concierge at +917400062849

4. MEMBERSHIP TRANSFER
 

• Applicable on all OnePass 
• A membership can be transferred only once
• Transfer Fee: 
  • No Transfer charges are applicable if transfer is requested 15 days prior to activation
  • Please refer to the grid detailed below for the transfer charges applicable on requests after activation date 

 

 

 

Example: If your OnePass is for 3 months, your request to transfer the membership to a friend / family member will cost you INR 1,000

 

 

5. FREEZING

 

• Freezing is only eligible on the purchase of OnePass - 3 months, 6 months and 12 months packs
• You are allowed to freeze your OnePass for a period of 90 days
• Freezing can be done twice for a total duration of 90 days in the duration of an active membership
• For example: If you choose to freeze your OnePass for 10 days and after it is activated, you freeze it again, next time it can be frozen only for 80 days.
• In case of a government order for lockdown, your OnePass will be automatically frozen and you will get an extension on the membership.
• You can transfer your membership to a friend / family during the freezing period as well